Customer Experience Division Annual Report - 2022

Motions and results

• Amend Item 20 April 2023

  Carried, 5-1
  • Yes583%
  • No117%
  • Absent00%

  Majority required

• Amend Item 12 May 2023

  Carried, 19-3
  • Yes1976%
  • No312%
  • Absent312%

  Majority required - GG3.18 - Cheng - motion 2

Source: Members of Council voting record.

How members voted, and who was contacted

Contacted share by vote: 0 of 19 (0%) of Yes votes, 0 of 3 (0%) of No votes. 90-day window. Ward councillors and committee members are flagged below because they are contacted on local and committee matters by default.

• Yes No Absent
• ● Member contacted
• ◐ Staff contacted
• ○ Not contacted
• W Ward councillor
• C Committee member
• B Voted differently from bloc
• $ Funded by a linked contributor of an organisation lobbying on this item

• Olivia ChowMayor
  No vote recorded○ Not contacted
• John ToryMayor
  No vote recorded○ Not contacted
• Vincent CrisantiWard 1
  No○ Not contacted
  C Committee memberB Voted differently from bloc
• Stephen HolydayWard 2
  Yes○ Not contacted
  C Committee member
• Amber MorleyWard 3
  Yes○ Not contacted
• Gord PerksWard 4
  Yes○ Not contacted
  C Committee member
• Frances NunziataWard 5
  Yes○ Not contacted
• James PasternakWard 6
  Yes○ Not contacted
  C Committee member
• Anthony PerruzzaWard 7
  Yes○ Not contacted
• Mike ColleWard 8
  No○ Not contacted
  B Voted differently from bloc
• Alejandra BravoWard 9
  Yes○ Not contacted
  C Committee member
• Ausma MalikWard 10
  Yes○ Not contacted
• Dianne SaxeWard 11
  Yes○ Not contacted
• Josh MatlowWard 12
  Yes○ Not contacted
  C Committee member
• Chris MoiseWard 13
  Yes○ Not contacted
• Paula FletcherWard 14
  Absent○ Not contacted
• Rachel Chernos LinWard 15
  No vote recorded○ Not contacted
• Jaye RobinsonWard 15
  Yes○ Not contacted
• Jon BurnsideWard 16
  Yes○ Not contacted
  C Committee member
• Shelley CarrollWard 17
  Yes○ Not contacted
• Lily ChengWard 18
  Yes○ Not contacted
  C Committee member
• Brad BradfordWard 19
  Absent○ Not contacted
• Gary CrawfordWard 20
  Absent○ Not contacted
• Parthi KandavelWard 20
  No vote recorded○ Not contacted
• Michael ThompsonWard 21
  No○ Not contacted
  C Committee memberB Voted differently from bloc
• Nick MantasWard 22
  Yes○ Not contacted
  C Committee member
• Jamaal MyersWard 23
  Yes○ Not contacted
• Paul AinslieWard 24
  Yes○ Not contacted
  C Committee member
• Jennifer McKelvieWard 25
  Yes○ Not contacted
• Neethan ShanWard 25
  No vote recorded○ Not contacted

Contact status uses the 90-day window. Vote shown is the vote on the deciding motion.

Lobbyists choose whom to contact (persuadable members, ward councillors, committee members), so a difference does not show a change of mind.

Linked lobbying registrations

This link is inferred by lobbyTO; the registry does not record which agenda item a registration concerns.

Links between records are inferred by a model and are not reviewed by a person. Each link shows its score out of 1; moderate-confidence links (0.7 to 0.9) are wrong more often than high-confidence links. How links are scored

• saleforce.com Canada Corporation · registration SM33929 · 30 November 2022 to 31 January 2027

  • Procurement
  • Technology
  Evidence Moderate confidence · score 0.71

  A model scored this link between 0.7 and 0.9 out of 1. Links are not checked by a person, and links in this range are wrong more often: check the evidence before relying on it.

  Source records

  • Registration SM33929: Discuss technology solutions that improve Toronto resident experience with City government and interdepartmental communications. (Lobbyist Registry)
  • Agenda item 2023.GG3.18: Customer Experience Division Annual Report - 2022 (TMMIS)

  No further evidence was recorded for this link.

Window: 90 days before the first recorded vote (20 January 2023 to 20 April 2023). 45 communications on 1 linked registration.

Declared interests

No declared interests are recorded for this item.

Source: City of Toronto registry of declared interest.